Prepare your staff to welcome visitors with the Southern hospitality Nashville is known for, along with up-to-date information about everything the city has to offer.

The Platinum Ambassador hospitality training program is a valuable member benefit that will provide a comprehensive online curriculum covering Nashville’s neighborhoods, outstanding customer service, and the Music City brand. This enhanced virtual program is user-friendly, convenient, and designed to tell Nashville’s story through cohesive, engaging content.

The self-paced video series includes topics such as the importance of the Music City brand, an overview of key neighborhoods, delivering memorable customer experiences, and understanding cultural differences to serve international guests better and ensure a welcoming atmosphere.