Why Cheekwood?
Working at Cheekwood Estate & Gardens offers you the opportunity to work for one of the most beautiful places in Nashville. Formerly the home of Mabel and Leslie Cheek, Cheekwood now serves the public as a botanical garden, arboretum, and museum with period rooms and art galleries. At Cheekwood, you'll have the opportunity to explore a wide range of roles tailored to your skills and interests. Whether you're passionate about horticulture, art curation, historical preservation, or one of our many other career opportunities, you would have the chance to thrive and make a meaningful impact here. Working in such a place that cherishes its rich history, vibrant art scene, and serene gardens offers a unique blend of fulfillment and inspiration. You'll find yourself in a supportive environment where every day brings new opportunities for personal and professional growth, amidst the backdrop of picturesque setting.
What does the Cheekwood Retail Team do and why join our team?
At Cheekwood, the retail team oversees the operations of three shops on the grounds. Their primary focus lies in curating a shopping experience that appeals to our visitors that ties into our gardens and mansion. This entails maintaining and organizing store, providing exceptional customer service, and driving sales. Additionally, the retail team assists in organizing special events within the garden and plays a vital role in generating revenue to support the garden's mission and ongoing programs.
What will you be doing?
The selected candidate will join our retail team working alongside another Retail Coordinator and reporting to the Director of Retail. This role involves tasks such as inventory management, product placement, customer service, and event coordination. This position will drive sales and manage the daily operations of Cheekwoods multiple gift shops. Cheekwood has three gift shops on the property. The NEW Garden Shop features décor, gift, and children's items. The Museum Shop sells jewelry, art, and books. There is also a Holiday Marketplace open from November-January as well as multiple pop-up events throughout the year.
We are seeking a highly skilled individual to contribute to the smooth operation of our retail operations, ensuring an exceptional shopping experience for our visitors. This position requires attention to detail, strong organizational skills, and a passion for customer satisfaction. If you are enthusiastic about retail and enjoy working in a beautiful garden environment, we encourage you to apply.
Responsibilities
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Training, motivating, and mentoring part-time retail staff.
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Communicating customer service and sales expectations to staff regularly
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Responsible for tracking store sales, meeting monthly revenue goals and actively adjusting when necessary to improve results.
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Monitoring part-time staff time and attendance
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Reviewing individual performance with staff and coaching as necessary
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Provide training to Retail Sales Associates and assist in hiring process.
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Work closely with the Retail Director to maintain visual standards throughout the store and place new merchandise on the sales floor.
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Maintain an organized stockroom and backstock system.
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Inventory Management
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Implement loss prevention best practices and maintain low shrink.
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Receive shipments in a timely manner and ensure accuracy of packing slips and invoices.
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Communicate with Director of Retail about RTVs, claims and inventory discrepancies.
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Enter purchase orders into POS system, creating descriptions, categorizing, and pricing items.
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Analyze sales trends, sell-though and pricing policies to ensure profitability.
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Responsible for monitoring opening/closing procedures within the Gift Shops.
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Operates Point of Sale system completing sales, returns and various other transactions.
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Be present on the sales floor during peak times and events and ensure proper floor coverage.
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Maintain online shop taking product photos, uploading product descriptions and item images. Fulfilling web orders in a timely manner
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Occasionally assist with social media posts, including taking photos and writing copy
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Work with other departments at Cheekwood to drive visitors to Retail including Marketing, Visitor Services, Education and Membership
Qualifications
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Retail Leadership experience required.
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Experience in Inventory Management systems and receiving.
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Proven track record of meeting sales goals
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Proficient in Microsoft 365 (Sharepoint, Outlook, Word, Excel)
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Excellent writing skills and attention to detail
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Strong organizational and analytical skills
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Ability to maintain e-commerce site, including staging and taking photos, editing photos and copywriting.
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Knowledge of merchandise and ability to upsell.
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Pleasant service-oriented demeanor and strong customer service skills
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Great interpersonal and communication skills and ability to work with a diverse staff, customers, and vendors.
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Flexible schedule - must work 32-40 hours each week including several nights & most weekends throughout the year.
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Willing to walk/stand for extended periods.
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Ability to lift up to 40 lbs with frequent lifting/carrying.
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This position includes (or may include) working with or supervising volunteers.
Benefits
The well-being of Cheekwood employees is essential. So, when it comes to our benefits package, we offer one of the best. We offer the following benefits to all full-time employees:
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Health Insurance with an HRA
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Dental
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Vision
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Life Insurance (100% paid by Cheekwood)
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Long Term Disability Insurance (100% paid by Cheekwood)
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Voluntary Life Insurance
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Short Term Disability Insurance
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403b and Roth 403b with a generous employer match
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Employee Assistance Program
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Paid Time Off and 11 Paid Holidays
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Aflac products are offered
Inclusion, Diversity, Equity & Accessibility (IDEA) Statement
Cheekwood is committed to embracing, pursuing, and celebrating inclusion, diversity, equity, and accessibility among our board, staff, leadership, partners, vendors, volunteers, members, supporters and visitors.
We will be steadfast in our efforts to welcome people of all races, nationalities, genders, sexual orientations, gender identities, religions, political affiliations, ages and abilities.
We recognize we have much work to do and pledge to pursue new and previously underrepresented ideas, artists, advisors, partners, instructors, innovators and audiences so that all voices can be heard, respected and supported.
**Cheekwood employees have an opportunity to participate in an active Diversity Committee promoting inclusivity and engagement.
To apply: go to Join Our Team | Cheekwood Estate & Gardens to submit your cover letter and resume.