To ensure your visitors have an enjoyable experience in Music City, the NCVC offers concierge services that include custom maps, attraction brochures, and informational materials to assist with attendee questions, directions, and restaurant recommendations.
SCHEDULING & FEES
A schedule of concierge needs should be emailed to the Nashville CVC Convention Services Department. The schedule must include the contact person, dates and times needed, and a specific reporting location in the hotel or convention center.
- Group Booked with NCVC Sales Department: $34 per hour
- Group Booked Outside the NCVC Sales Department: $41 per hour
For orders placed within two weeks of the first day of the convention, rates increase to:
- Group Booked with NCVC Sales Department: $41 per hour
- Group Booked Outside the NCVC Sales Department: $49 per hour
Rates are subject to change. A minimum of four hours per shift per day is required.
Concierge Guidelines
Minimum Hours
Minimum assistance is four hours per shift per day.
Breaks & Meals
- Breaks: One 15-minute paid break will be provided for each (4) four-hour work period.
- Meals: In addition to the break mentioned above, a 30-minute paid meal break will be provided for work periods of (6) six hours or more.
Daily Worked Timeframe | Break/Meal Times | Total Break/Meal Time |
|---|
Less than 4 hours | (0) Breaks/Meals | 0 Minutes |
4 hours or more, but less than 6 hours | (1) 15 Minute Break | 15 Minutes |
6 hours or more, but less than 8 hours | (1) 15 Minute Break & (1) 30 Minute Meal | 45 Minutes |
8 hours or more, but less than 12 hours | (2) 15 Minute Breaks & (1) 30 Minute Meal | 1 Hour |
12 hours or more, but less than 16 hours | (3) 15 Minute Breaks & (2) 30 Minute Meals | 1 Hour, 45 Minutes |
Uniforms
- Nashville CVC Concierge Clerks will wear professional uniforms consisting of:
- White collared shirt
- Black pants or skirt
- Black blazer
- Nametag
Parking
- Parking charges, when incurred, will be reflected on your invoice.
Invoices
- Invoices will reflect the actual hours worked by concierge personnel.
CHANGES & CANCELLATIONS
All changes must be submitted in writing 48 business hours in advance of the earliest start time. Any time changes made within 24 hours or on the weekend may be made directly with the concierge; however, the convention services coordinator must be notified of the change by voice mail.
If a cancellation (of the entire contract is made to an order originally placed outside of the 2-week period prior to the first day of the convention job, the deposit will be returned in full with no penalties as long as the cancellations occur prior to 48 hours from the start of the staffing. Any cancellations of orders within the 48-hour period will result in the loss of the full deposit.
If a cancellation is made to an order (of the entire contract) placed within the 2-week period prior to the first day of the convention job, the cancellation will result in the loss of the full deposit amount.
Any cancellation or shortening of a concierge shift occurring 24 hours or less prior to the scheduled shift start time will be subject to charges of the full concierge shift per canceled clerk.
Deposit Policy
For all invoices totaling $2,000 or more, a deposit of 25% of the estimated bill is due 15 days prior to the first day of the show. The remainder of the amount owed is due within 30 days of the final day of scheduled concierges.
