Concierge Services

To give your visitors the information they need to have an enjoyable visit in Music City, we can assist you in scheduling a Nashville concierge. The NCVC will provide complimentary custom maps, attraction brochures, and information materials to help with answering attendee questions, giving directions, and making restaurant suggestions.

A schedule of concierge needs should be emailed to the Nashville CVC Convention Services Department. The schedule must include contact person, dates and times needed, and specific reporting location in the hotel or convention center.

Group Booked with NCVC Sales Dept:
Concierge: $34.00/hr

Group Booked outside the NCVC Sales Dept:
Concierge: $41.00/hr

Orders placed within two weeks of the first day of the convention are subject to the following rate increase:
Group Booked with NCVC Sales Dept:
Concierge: $41.00/hr

Group Booked outside the NCVC Sales Dept:
Concierge: $49.00/hr
Rates subject to change.

Holiday hours will be billed at time and a half.

Minimum assistance is four hours per shift per day.

When incurred, parking charges will appear on your invoice.

Invoices will reflect actual hours worked by concierge personnel.

One 15-minute paid break will be given for each (4)-four-hour work period.

A 30-minute paid meal break will be given for every (6) six-hour or more work period, in addition to the breaks mentioned above.

Breakdown: 

Nashville CVC Concierge Clerks will wear professional uniforms consisting of white collared shirt, black pants or skirt, black blazer, and a nametag.

If we are unable to fill all of the position you request, we will be happy to recommend another temporary agency. Please note that temporary agencies may charge a different hourly rate.

All changes must be submitted in writing 48 business hours in advance of earliest start time. Any time changes made within 24 hours or on the weekend may be made directly with the concierge, however the convention services coordinator must be notified of the change by voice mail.

If a cancellation (of the entire contract is made to an order originally placed outside of the 2-week period prior to the first day of the convention job, the deposit will be returned in full with no penalties as long as the cancellations occur prior to 48 hours from the start of the staffing. Any cancellations of orders within the 48-hour period will result in the loss of the full deposit. 

If a cancellation is made to an order (of the entire contract) placed within the 2 week period prior to the first day of the convention job, the cancellation will result in the loss of the full deposit amount. 

Any cancellation or shortening of a concierge shift occurring 24 hours or less prior to the scheduled shift start time will be subject to charges of the full concierge shift per canceled clerk.

For all invoices totaling $2,000 or more, a deposit of 25% for the total estimated bill will be due 15 days prior to the first day of registration. The remainder of the amount owed will be due within 30 days of the final day of scheduled clerks.